Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging where applicable. You’ll also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at zachmichell54@gmail.com with your order number and details of the item you wish to return.

Please do not send your item back before contacting us and receiving return instructions.

Once your return request has been reviewed and accepted, we will provide you with the appropriate return instructions.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please include your order number and photographs showing the issue so that we can investigate and help resolve the problem.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including personalised or custom-made products and certain hygiene or personal-care products where the item has been opened or used.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different product or variant, please contact us. Depending on the circumstances, we may ask you to return the original item and place a new order.

European Union — 14-Day Cancellation Right

If you are a consumer in the European Union, you may have a legal right to cancel your order within 14 days of receiving your goods without giving a reason, subject to applicable legal exceptions.

Nothing in this policy affects your statutory consumer rights.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. The time it takes for the refund to appear in your account can vary depending on your payment provider or bank.

If you have any questions about a return or refund, please contact us at zachmichell54@gmail.com.

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