FAQs

Frequently Asked Questions

Ordering & Delivery

How long does delivery take?

Orders are typically processed within 1–3 business days. Once dispatched, estimated delivery times are:

  • UK: 7–15 business days
  • EU: 7–15 business days
  • USA, Canada & Australia: 10–20 business days

Delivery times are estimates and may be affected by customs, carrier delays or other factors outside our control.

How much does shipping cost?

  • UK Standard: £2.99 (free on orders over £50)
  • UK Express: £3.99
  • EU Standard: £4.99
  • USA, Canada & Australia: £4.99

Your exact shipping cost is always shown before you complete your purchase.

Do you ship internationally?

Yes. We ship to the EU, USA, Canada and Australia. Additional countries may be available at checkout. International orders may be subject to import duties or customs fees charged by your country — these are the responsibility of the recipient.

Can I track my order?

Tracking is provided where available. Once your order has been dispatched, you’ll receive tracking information by email. You can also visit our Track Order page at any time. Not all shipments include tracking — if yours doesn’t, this will be noted in your dispatch email.

Will my order arrive in one parcel?

Some products ship directly from our suppliers. If you order multiple items, they may arrive in separate parcels and at different times. You’ll receive dispatch notifications for each shipment.

Returns & Refunds

Can I return my order?

Yes. We accept return requests within 30 days of receiving your order, provided the item meets our Return Policy requirements. Please visit our Return Policy page for full details.

How do I request a return?

Contact us with your order number and the reason for your return. We’ll provide you with return instructions as quickly as possible.

What happens if my order arrives damaged?

Contact us as soon as possible with your order number and photos of the damaged item. We’ll investigate and work to resolve the issue for you promptly.

Orders & Changes

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has been processed or dispatched.

Contact

How can I contact ATHLETIQ?

You can reach us via our Contact page. We aim to respond to all enquiries as quickly as possible.